Two-way texting
Two-way texting lets a practice and its clients send SMS messages back and forth, with the conversation saved on the client record instead of a personal phone.
Two-way texting means clients can reply to your messages and reach the practice by text, and those conversations live in the software rather than on a staff member's phone. It is how modern practices handle reminders, questions, and quick updates without endless phone tag.
The key word is two-way. Plenty of systems can send a reminder. Fewer keep the reply attached to the right client and visible to the whole team.
OpenVPM has a two-way SMS workflow linked to client communication history. Hosted texting is limited to approved one-location pilots after carrier registration, consent review, clinic approval, and administrator activation.
See how OpenVPM does it
OpenVPM is the open-source veterinary PIMS. Free to self-host, with a targeted REST API, public schema, and portable data. The demo is live with instant email access and no sales call.